Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Alan Hodgkinson

*****
Great service
Great service from start to finish.
I went to view a former Renault demonstrator car at East Bilney. I dealt with Leo who showed me around and was my contact throughout the whole process. Nothing was too much trouble and all queries were dealt with quickly and professionally.
A fair price was offered for my part-ex and the deal went through without a hitch.
I absolutely love my new car and am confident that East Bilney garage will be at the end of the phone should I need anything

Anonymous

***** We found the salesman Leo very pleasant to deal with

Steve Brill

I have just taken my Navara back to East Bilney garage for a service & Mot. I bought this vehicle from them a year ago.
I can honestly say that I have never dealt with a garage like this, what can I say. These guys are genuinely customer focused & have always provided superb customer service all round.
They gave me an estimated time of when the service & MOT would be completed & they were on the mark.
I genuinely cannot speak highly enough about these guys. What a superb bunch of guys & lady to deal with. Use this garage & buy from them with confidence
Cheers guys

Ronnie Scott

Honest car dealer very helpful.

Carl Allison

Fantastic service spotted vehicle while driving by showroom it was prepared and delivered too my driveway in a matter of days excellent service thanks

Nick Griffin

This is the place if you want honest and to feel comfortable, no fuss or pressure selling this is a customer first and focused company. I went to look at a 22 Kadjar beautiful in the pictures no fuss had a look, went back on the Monday both me and my wife took it for a test drive, came back and brought it, we found a few issues with the car but they sorted out the problems without any issues thanks to Mark and Leo in sales both very knowledgeable.
Got the car home had a few issues one being the parking sensors and faulty windscreen trim panel, contact Leo who past on my number to Clare in Service who called me booked the car in no fuss, turns out to be a faulty sensor, replaced no problem they had to order the trim, contacted Clare in Service checked the part was in and managed to book it in the same day, dropped off and part replaced no fuss.
Thank you Mark,Leo and Clare and all the team at East Bilney for making the purchase of a newer car hassle free.

Anonymous

Well recommended
Very efficient. The salesman was very helpful and did not try to push the deal.

Richard Balcomb

Friendly non pressure approach to the sales
Friendly non pressure approach to the sales process. Both informative and supportive to the customer with a "traditional" attitude to custoner service which was refeshing to experience. At all times Bilney Garage and especially Mark where responsive to and speedy to respond to my questions and needs.

Paul Spalding

Spring
Not pushy and extremely helpful with the purchase of our first ev

David Hunt

Great service
Very friendly and helpful staff. Nothing to much trouble for them. Always used East Bilney Garage and would not go anywhere else.

Alan Billings

Great service
Always helpful
great customer service.

Amelie Kinder

Friendly, knowledgeable, pleasure to do business with.
Friendly knowledgeable staff, very happy with the car, salesman was not pushy and even delivered the car. Excellent old fashioned service. I would definitely recommend East Bilney garage.

Peter Hooks

reat staff and experience.
Nothing too much trouble from all staff , friendly and knowledgeable. And aftercare was great 👍 as we went back a couple of times for maybe silly questions but was greeted with kindness and reassurance.
Thankyou Leo and Marc and the BOSS for the lift lol. Highly recommend.

Anonymous

Professional, friendly service
Excellent customer service, very patient and understanding when I have bought cars or had a service. An honest and friendly local car dealership.

Edwin Cawte

Very helpful and polite staff
Polite, helpful and very knowledgeable about their vehicles and the history of them.

Peter Bailey

As per above I have completed faith with Bilney.
As always Excellent service at all stages. The sales team made the process of purchasing a car easy and from my own experience the service staff cannot do enough to help you and all above points made me decide to go to Bilney again for another car.

Dianne Dack

Great service.
Good service provided by the team. Leo was very friendly and so helpful offering help and advise. This isnt the first car purchased from the garage.... would certainly recommend to others.

Shirley Eastoe

So glad you are local to me , it's a pleasure to visit.
I've been buying cars at Bilney garage for many years, and have always been happy with the after sales service that I've received . Marc , Leo and the rest of the team are always very helpful and nothing seems too much trouble for them to get sorted, so a big thank you to you all .

David Allan

Good professional team.
Good, thorough and reliable in all my transactions and work needed.

Colin Holmes

Very good service.

James Gilray

Outstanding Dealership
This dealership provided me with the best car buying experience I have had. From viewing to buying a car the staff were helpful and informative with nothing being too much trouble. I would highly recommend this company to anyone intending to purchasing a vehicle.

Christopher Suter

New Qashqai
Their service is excellent there was no pressure sales
Mark went out of his way to make this experience very pleasing and also opened up on a Sunday for me to look at car and take for a test drive before completing the sale

Steven Brill

Buy with confidence, great company
I have no complaints at all. There were a few issues with the vehicle when I looked at it. But the guys got the work done. You can ask no more. Great company to deal with & genuinely nice guys

Peter Snook

Very impressed with East Bilney garage has a good family business feel about it no pressure buying and really nice sales team
Service was excellent with free home delivery and a full tank of fuel!
Highly recommend

Anonymous

Excellent customer service.

Anonymous

East Bilney Garage was very helpful in selling us a used Renault clio. Leo in sales was very efficient and helpful. We traded in our old VW Golf for a clio, which included new car mats and a tank of fuel! There were a couple of glitches soon after but the service and after sales teams were exceptional and sorted all the problems out at no cost (as were within the 3 month warranty). I would definitely go to them again.

Marion Tombling

It was great and very friendly and helpful

Anonymous

Very efficient service. polite and informative.excellent experience.

Margaret Holt

As always they performed excellently.

Anonymous

Very Helpful.

Jennifer Moore

Bought a new (second hand!) Dacia. Service was brilliant, Salesman - Leo - very helpful and informative, told us everything we needed to know and completed all the paperwork very efficiently. Promised us full after sales service and help as necessary.

Terence Green

Absolutely outstanding. Their salesman Leo could not have been more helpful, he went over and beyond what could be expected. We are pensioners so needed some guidance.

Jonathan Skinner

Service is in my opinion second to none locally. Marc is fantastic, he's an advisor not a car sales person. The values the garage represents of honesty, looking after customers, treating you as an individual, no pressure, integrity and excellent aftersales show what others are missing. A pleasure to deal with and really there is no need to go anywhere else.Thanks to Marc and all the team at East Bilney.

Simon Bishop

A great garage, very welcoming and good quality cars. Leo was very helpful and knowledgeable and ensured I had a decent drive of the car I was interested in. The car was extremely well presented and I bought it there and then. Collected it a few days later and all good, they even put a new set of front tyres on it for me as they were showing some very small signs of cracking. Great garage to deal with"¦the car is still going well! Thanks EBM

Jamie Matthews

Great garage, great experience, great car. Comparably priced, could offer a better warranty but then I have complete confidence in their preparation work. After I agreed to purchase it was taken off the market and they refused to hand it over until it had been thoroughly gone over by the mechanics. Which took a further 2 weeks as they were fully booked up.. They wouldn't be rushed, despite my excitement to get in my new car. Decent trade in on my old banger too.

Steven Lane

Friendly knowledgeable courteous and highly approachable.Great range of cars and excellent help if you need to consider finance options.

Mark Smith

Great garage customer service is excellent

Caroline Gale

Very helpful, without the 'hard sell'2nd car we have bought from Bilney Garage. Wouldn't hesitate to use again

Emma Larner

Great customer service and resolved our car issue quickly and efficiently. We can't thank you enough, Alan.

Melanie Stearman

I came in with my car for mot unfortunately it failed but Clive was amazing and went through with me what needed to be done. Claire on reception was amazing very welcoming. Came back today for re mot and yet again service was amazing, Thankyou all at Bilney Garage, will certainly be returning next year

Jayne Taylor

For us it was great as always

George Keeble

Fine no problems

Jean Taylor

Best experience

Su Dobney

The staff at East Bilney are always helpful and they provide a great service to their customers

Andy Jamieson

Great garage with lovely friendly staff. Prices are very competitive

Diane Nimmock

Excellent friendly service as always.

geoff fisher

Excellent service, quality staff, very efficient and reliable customer experience

Dan Roberts

I've just brought a Dacia Duster of these guys and cannot recommend them enough.
Thanks again guys, especially Leo for doing everything he could to make the process as painless as possible. Fantastic dealership

Deborah Benton

After my last negative review I had to bring my car back for repair after all...but credit where it's due it was a totally different customer experience. 100% better.
Everyone was helpful and polite. Kept me informed at every stage. The repair was of an excellent standard. Nothing at all to moan about ! So thank you all very much.

BrisingerUK

This is referring to the mobility side of the garage. Dealt with a fella called Leo and the level of service was incredible. There was no pressure to go for a certain model. His advice was sound and he listened. Get my car this week so can't wait!

Michael Graham

5 stars

Nikki Myhill

Helpful and friendly

John Stewart

Everything fine, no complaints

Jane Elday

Greeted on walking through the door polite staff member in showroom.
Directed me to booking in desk staff very efficent and was asked what time i would like to collect my car.
Had telephone call earlier than id exspected to say car was ready for collection ,
So pleased to see my car had been cleaned wonderful service from start to finish. Thank you.

Michael Walker

We realised that the car could not be seen immediately but once it had been booked in we were kept informed. The work was carried under warranty. We were pleased to get it repaired.

Liz Vince

We had a warning light on our dashboard. Took it here and they reset the car which cleared old alerts and switched the light off. No unnecessary diagnostic. Just £10 charged. Quick too. Thank you !

Tony Marshall

Renault Norwich branch, when they eventually answered their phone, couldn't do anything to help me for about three weeks, even though they knew I needed my van for my work, so obviously three weeks was out of the question. Out of desperation I phoned East Bilney and they couldn't have been more helpful. They understood my dilemma and managed to slot me in and I was back at work in a couple of days.

FRED SHERRIFF

Good service of car & service reception.

Ewan

They made selling my car very easy and offered a good price. Friendly too.

Peter Gibbard

Just had my car mot and service cannot fault the service from booking it in and picking it up.

tim brain

Car failed mot parts ordered and fitted very quickly great service well done keep up the good work

Mike Smith

Excellent. Receptionists are welcoming and helpful and workshop team do a full effective job.

Leanne Barnes

I have had two positive experiences at East Bilney Garage in the last 4 months, the most recent being the last couple of days. Unfortunately an O/S spring broke in October and then followed by the N/S one going, this being the most recent visit. On both occasions the reception staff were very helpful, friendly and understood my need to get the repair completed as soon as possible. The work required on my car was finished as quickly as possible (within 3 working days) bearing in mind parts had to be ordered in. On each occasion I was provided with a lift home and on the latest occasion my car was cleaned inside and out! All work reasonably priced. I will be using this garage in the future as and when required and would recommend them. Thank you.

Kevin Whitehead

Recently new to the area, and on one of our cars required an MOT, to keep things local we used East Bilney Garage, the experience was extremely good care taken at every step, and advise given.

Service receptionist, Claire was very helpful and clear about the process we will definitely use them again .

Kevin

Michael Hobbs

Friendly and efficient......

Bartosz Swierczynski

Great garage. Car looks perfect

Paul Bloomfield

A big thank you for your excellent work on my 2003 MG ZT CDTI by fitting new front suspension, servicing and mot.it goes really well now . Also for the work by fitting new brakes for the mot on my 2013 Skoda Roomster . Hopefully you see and look after both these cars in the years to come . Paul Bloomfield

helen cubitt

Everything was done with no hassle by friendly staff and the whole experience was great

Kelvin Cross

Faultless

Steve Barrett

Always friendly, helpful and efficient !

Roberta Parkin

They are brilliant

lucian adrian dascaliuc

5 stars

Heidi Parker

Brilliant service, well looked after as always.

neil Anderton

Marc and Leo couldn't have helped anymore than they did and gave me every assistance to get to understand the new technology.

Gary Besant

The customer service was faultless and the MOT and service was exceptional, no complaints at all, very satisfied.

Joan Purple

I was very pleased at the prompt service. A chap came to the house, with a new battery, after my ringing to say I couldn't start my car.
With the new battery installed, the car was fine, and the chap took my battery back to the garage.
I visited next day, to pay my bill and was told that my battery had been thoroughly checked and was perfectly fine - I may have left side lights on all night in error!
All I was charged for was the call out etc. very courteous and fair service

Keith Kahler

Excellent service. I would not go anywhere else.

Barry Fryer

Overall the experience was good.

Roger Peek

Friendly, fair and not pushy.

Anne Hutton

Friendly helpful staff
Good selection of used cars
Worth a visit

Susan Melanie Mills Clarkson

Thank you all at east bilney garage for the helpful friendly service I have received, from Leo, mark & Alan I am very pleased with my Renault Clio, I have not been able to drive for 3 years due to a heart health condition, so this was a big moment for me.
And to be able to buy my car at a nearby garage was great.
Know one could have been more helpful, and talking me through the working of the car was invaluable to me. What a happy friendly bunch. Thanks again a very happy customer. Susie.

Tara Hughes

Fantastic Customer Service, friendly and helpful. Made buying my car stress free. Would highly recommend.

Jean Taylor

Full service and MOT with complimentary wash and vacuum which is a lovely bonus

Margaret Rothe

5 stars

Pauline St Clair

Parts in stock. Great service. Swift service.

peter howe

First Class service as always

Simon Hilton-smith

, it was a great service.

Derek Cox

We received a first class service from East Bilney garage from booking our car service to having the service done. Friendly, helpful, and informative staff. A pleasure doing business with them.

Jeff Turnbull

Always very curtious

Tanya Jacobs

very impressed with everything about East Bilney garage

Lumy Ceobanu

Notice by email and phone with bookings

Dan Marshall

Recommend

Richard collier

Work carried out quickly and in accordance with my request. Receptionist (Gavin) was helpful and informative. Loan car was clean and well maintained.

Peter Yarham

My reported fault was diagnosed quickly and correctly
A replacement part was fitted while I waited

Peter Yarham

My reported fault was diagnosed quickly and correctly
A replacement part was fitted while I waited

James Wilkinson

Mot carried out and everything went as smooth as silk.

Leslie Wilkinson

They offer an excellent service

Freeagent21

Brilliant service and customer service. As I've always had from East Bilney garage. Hard to fault.

Barbara Endresen

Full thorough service, and beautifully valeted

Steve Lane

Courteous team kept me informed of issues found and very helpful

Annmarie Chalcraft

Amazing service staff can't do enough for you friendly kind and willing to help
thank you Annmarie Chalcraft

edward williams

As usual everybody was polite and efficient.

Julie Barlow

STORE PERSON VERY HELPFULL AND SERVICE PERSONEL KEEPS YOU WELL INFORMED.

Brian Kirk

Very professional

Neil Rowe

Great service

Ronnie Moulton

Efficient, polite and professional care.

Kevin Artherton

Brilliant for Renault and Dacia. Very local, close to East Dereham

Nicholas Smith

Took my Dacia in to East Bilney for a service/cam belt change/MOT - I booked in advance with the service reception, the staff there were helpful and polite. I booked a courtesy car as the job was going to take all day. On the day, the drop off was swift and painless, and within 10 minutes I was on my way. Very friendly and fuss-free all round. During the day I received a call from Gavin at the service desk who said that, even though the air filter and fuel filter were not a requirement at this service the team had noticed that the parts should have been replaced at the four year service but had not been. Gavin suggested that the filters ought to be replaced as the service engineer had said they were in dire need of replacement. I took their advice and asked them to add the filter change to the service. Later that day I received a call stating the car was just getting a final wash. On picking up the car, not only had it been washed but also the carpets and seats had been cleaned too. The payment, car pick up and courtesy car return, again, was fuss-free and before long I was back home. Very satisfied with every aspect of the service at East Bilney.

Jim ward

Friendly & competent staff, didn't take to long for service either

Verily Borthwick

you completed the check within the time advised. you were very polite. no actual fault was found but I was encouragd to make contact if the same fault occurs

Dennis Skipper

Always very helpful. Nothing is too much bother .all the workers very on hand to customers.

Antony James

Very helpful, I will be buying my next car here (soon)

Malcolm Coulsey

Great garage I have to drive about 15 miles to get there but we'll worth it.
I have been using them for a number of years for repairs and servicing, and will be returning in the future.
After a service and MOT they clean your car inside and out.

Glen Mayston

Excellent service, great team

Andrew Kapherr

Did all things well and staff were both helpful and friendly.

Gordon Neile

Car in for routine service and MOT - all efficiently handled by the service team

John Matheson

Always a pleasure to deal with everyone at East Bilney Renault.

Brian Butt

Great all-round Service and Customer Care

Debbie goldstraw

As always impeccable customer service, courtesy car provided and a phone call when my vehicle was ready

Diane Quadling

Professional job from a professional company

Jim Parish

Friendly, professional and helpful, great service

Jennifer Thomson

5 stars

alex simpson

Promptly informed me of the condition of my tyres gave me a price.
Job done

Paul Seaman

The staff are always friendly and helpful on arrival and when collecting my car. Would have liked the statement in my service manual explained difficult to read the writing.

Michael Colman

Excellent service

Reed Bowden

Good welcome, courteous service and car problems well explained

Steve Mil

Very attentive, ensuring that we had a good experience. Sorted the issue and it was a very reasonable price. They even brought my car home to me. Highly recommended

Jane “Chutney”

As always very welcoming, polite and professional

Barry Barnard-richardson

5 stars

Graham Addly

5 stars

Darren Hall

5 stars

Chris Jones

Went in to look at a new car and Leo the salesman was very helpful.

John Mcnair

5 stars

Rosie Holden

Excellent service quick and efficient even called to tell us how much the work would cost before proceeding will definitely use again

G J

Fab service, cambelt etc was due replacement plus service and other bits, saved me literally hundreds compared to my local Renault so the travel was well worth it, provided courtesy car for minimal charge, overall very pleased indeed.

Jean Rockett

Good feedback. Clean car.

Andrew Skevington

Very friendly and helpful sales team, reception staff are willing to assist you in any way they can.